Shipping Policies

1. Introduction

This Shipping Policy explains how Merchants Bazaar ("we", "us", or "our") handles shipping, delivery, and related services for products purchased through our platform. This policy applies to all orders placed on our website and mobile applications.

By placing an order with us, you agree to the terms outlined in this Shipping Policy. Please read this policy carefully before making a purchase.

2. Shipping Methods and Carriers

We partner with various shipping carriers and logistics providers to deliver your orders. Available shipping methods may vary based on your location, the seller, and the products ordered.

3. Shipping Costs

Shipping costs are calculated based on several factors including package weight, dimensions, destination, and selected shipping method.

• Free Shipping: Available on orders meeting minimum purchase requirements (varies by seller and location)
• Flat Rate Shipping: Fixed shipping fee regardless of order size (when applicable)
• Calculated Shipping: Shipping costs calculated based on package weight and destination
• International Shipping: Additional fees may apply for customs, duties, and taxes

Shipping costs are displayed at checkout before you complete your purchase. All shipping fees are non-refundable unless the order is cancelled before shipment or returned due to our error.

4. Processing Time

Order processing time refers to the time between when you place an order and when it is shipped. Processing times may vary by seller and product availability.

• In-Stock Items: Typically processed within 1-3 business days
• Pre-Order Items: Processed according to the estimated release date
• Custom Items: Processing time varies based on customization requirements
• Holiday Periods: Processing may take longer during peak seasons

You will receive an email confirmation with your order details and estimated delivery date once your order is placed.

5. Delivery Times and Estimates

Delivery times are estimates and begin from the date of shipment, not the date of order placement. Actual delivery times may vary due to factors beyond our control.

Factors that may affect delivery times include:

• Weather conditions and natural disasters
• Customs clearance for international orders
• Carrier delays or service disruptions
• Incorrect or incomplete shipping addresses
• Holiday periods and peak shipping seasons

Note: We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control. Delivery estimates are not guaranteed delivery dates.

6. Shipping Address

It is your responsibility to provide a complete and accurate shipping address. Please ensure the following information is correct:

• Full name (as it appears on your ID)
• Complete street address including apartment/unit number
• City, state/province, and postal/ZIP code
• Country (for international orders)
• Valid phone number for delivery coordination

We are not responsible for orders shipped to incorrect addresses provided by you. If you need to change your shipping address, please contact us immediately after placing your order. Address changes may not be possible once the order has been processed for shipment.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

You can track your order by:

• Using the tracking number provided in your shipping confirmation email
• Visiting your order history in your account dashboard
• Contacting our customer service team with your order number

Tracking information is typically available within 24-48 hours after shipment. If you do not receive tracking information within 5 business days of placing your order, please contact us.

8. International Shipping

We ship to many countries worldwide. International orders are subject to additional terms and conditions.

8.1 Customs and Duties

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

• Customs duties and taxes vary by country
• You may be required to pay these fees upon delivery
• We cannot estimate or control these charges
• Refunds are not available for orders refused due to customs fees

8.2 Restricted Items

Some products may be restricted or prohibited in certain countries. It is your responsibility to ensure that the products you order can be legally imported into your country.

8.3 Delivery Times

International delivery times are estimates and may vary significantly. Typical delivery times range from 10-30 business days, depending on the destination country and customs processing.

9. Undeliverable Packages

If a package cannot be delivered due to an incorrect address, refusal to accept delivery, or failure to collect from a pickup location, the following applies:

• The package may be returned to us or the seller
• You may be charged return shipping fees
• Refunds will be processed minus shipping costs and any restocking fees
• We will attempt to contact you to resolve delivery issues

If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional fees may apply) or process a refund.

10. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue.

10.1 Lost Packages

If your package is lost in transit, we will:

• File a claim with the shipping carrier
• Investigate the issue and provide updates
• Replace the order or provide a full refund once the claim is approved

10.2 Damaged Packages

If your package arrives damaged:

• Take photos of the damaged package and contents
• Contact us within 48 hours of delivery
• Do not discard the packaging or damaged items
• We will arrange for a replacement or refund

11. Multiple Item Orders

Orders containing multiple items may be shipped in separate packages, especially if items are from different sellers or warehouses. In such cases:

• You will receive separate tracking numbers for each package
• Packages may arrive on different dates
• Shipping costs are calculated per package or as a combined rate
• Each package is subject to the same shipping terms and policies

12. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, value, or legal regulations. These restrictions may include:

• Oversized or heavy items requiring special handling
• Hazardous materials or restricted substances
• Products prohibited in certain locations
• Items requiring special permits or licenses

If a product cannot be shipped to your location, this will be indicated during checkout, and alternative arrangements may be available.

13. Changes and Cancellations

You may request to change or cancel your order before it is processed for shipment. Once an order has been shipped, it cannot be cancelled, but you may be able to return it according to our Returns Policy.

• Before Shipment: Orders can typically be cancelled or modified
• After Shipment: Orders cannot be cancelled but may be returned
• Address Changes: May be possible if requested immediately after order placement
• Refunds: Processed according to our refund policy

14. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

• Email:shipping@merchantsbazaar.com
• Website:Contact Us
• Order Support: Available through your account dashboard

For order-specific inquiries, please have your order number ready when contacting us.